June 22nd 2026 – 10:24 CST

Infinedi is working on fully restoring our system. We have learned that a cyber incident has occurred and we are currently investigating the scope and whether patient or other sensitive data is compromised. We have taken immediate action to further secure our systems working with cybersecurity industry experts.

If you have any questions, or receive any communications from the Threat Agent, please contact: incidentsupport@infinedi.net and disregard their messages.

We will update our web portal with any official communications. Thank you

InfinEDI Operational Update
June 24, 2026 – 12:24 PM CST

Good Afternoon,

Our teams continue to make significant progress in restoring and optimizing all InfinEDI systems. We appreciate your patience and support as we work through the final stages of recovery and restoration.

Current Status Updates

Website Services
Website functionality continues to be restored and enhanced throughout the day. Additional features are being brought online on an hourly basis as testing and validation are completed.

Accounting Systems
Our accounting platform is currently being brought back online. We expect the system to be substantially operational today and fully restored by the close of business tomorrow.

Claims Processing
Claims processing remains active and productive. The backlog continues to shrink significantly each day as our teams process large volumes of incoming claims while simultaneously working through accumulated transactions.

Payer Transmission Services
Our payer transmission systems are active and transmitting claims successfully. A small number of payer connections require encryption key resets, and those updates are being completed today.

Enrollment Services
Our enrollment system is online and operational. Enrollment requests are once again being processed through normal workflows.

Phone System
Our phone system has been fully restored. In addition, voicemail and message-taking capabilities have been returned to service, allowing clients to leave messages as normal.

Payer Reports
Payer reports are once again being received from payers. While report delivery remains slower than normal due to industry processing backlogs, we expect report turnaround times to improve steadily as overall claim volumes normalize and backlogs continue to clear.

Yesterday marked another major milestone as we successfully processed and transmitted a full day of production claims. Each day brings measurable progress toward complete operational normalization.

Our goal remains to have all customer-facing systems fully restored and operating under normal conditions by the close of business on Friday, with Saturday serving as our contingency target if additional time is required. While some internal and backend systems will continue to be restored, replaced, or enhanced beyond that date, we expect our clients to experience normal day-to-day operations once the customer-facing restoration efforts are complete.

We remain focused on restoring all services to normal operating levels as quickly and securely as possible. Our technical teams, security partners, and operational staff continue to work around the clock to ensure system stability, security, and performance.

Thank you for your continued trust and partnership.

Brad Cost
CEO
InfinEDI, LLC